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Delivery

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

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Delivery

Shipments and returns

Your delivery

Orders are generally dispatched within 2 days after receipt of payment and are shipped via courier or Royal Mail.We provide tracking details for the majority of orders that we process.

UK orders are free postage. 

Europe postage is £4.50 per order.

Rest of world is £5 per order.

All other countries are charged for postage at the checkout, unless the basket value is greater than £20 (excluding the postage charge), where worldwide postage is free of charge.

Orders outside of the UK can take 7 to 10 days to arrive.

Returns

Due to the personalised nature of many of our products, we cannot accept returns unless the item is sub standard.

If you wish to make a return, please email us first, on vinyl at vinylvault.co.uk

This in no way affects your statutory rights.