Terms and conditions of use
Below you will find our company terms and conditions:
By ticking the box that confirms you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified in your shopping basket.
All orders are subject to acceptance by Vinyl Vault. Any acceptance of your order by Vinyl Vault is subject to these conditions of sale and to the availability of stock.
Vinyl Vault reserves the right to withdraw any Products from the Website and may, at its sole discretion, refuse to process an order for any reason, at any time. Without prejudice to your statutory rights as a consumer, Vinyl Vault will not be liable to you or a third party by reason of Vinyl Vault withdrawing any Product or refusing to process any order.
Most Vinyl Vault products are personalised and are therefore made to order and are not held in stock or at least not in a finished state.
Price and Payment
All prices are quoted in £ Sterling. Delivery charges may apply and are as laid out on the Delivery Details. Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order.
Payment may be made using a wide selection of credit and debit cards. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Vinyl Vault reserves the right to refuse credit card payments in its reasonable discretion.
Description of Products
The Products depicted are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Vinyl Vault does not accept responsibility for slight variances in colour and style.
Cancellation and Returns
No Quibbles Guarantee
Our ‘no quibbles’ guarantee means that if, for any reason, you are unhappy with your purchase, i.e. the item you have ordered is defective, the wrong size or you have simply changed your mind then, provided that it is in its original condition, and the product has not been personalised, you can return it to us for prompt replacement or refund within 30 days of delivery.
If you want to return an item, simply email us at email@example.com, indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.
If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.
Change of Mind
Products returned to us because you have changed your mind must be in perfect re-saleable condition, and must be returned within 30 days of delivery. We therefore cannot accept a return if the product has been personalised and the order has been fulfilled correctly. PLEASE NOTE: that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.
Lost in Transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.
Refunds and Replacements
For item(s) returned to us within 30 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by Vinyl Vault within 14 working days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, this will be to your original product specification as detailed on your original order.
Vinyl Vault will deliver the Products ordered by you to the address, which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you wish Vinyl Vault to deliver direct to your customer.
Vinyl Vault uses a range of carriers to fulfil deliveries. This enables our service to continue unaffected, for example, during industrial action.
Delivery charges may apply and are as laid out on the Delivery Details.
If you do not receive Products ordered by you within 28 days of the date on which you ordered them, Vinyl Vault shall have no liability to you unless you notify Vinyl Vault by email at Vinyl@VinylVault.Co.Uk of the problem within 40 days of the date on which you ordered the Products.
Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been delivered to you. In any case, after delivery they will be held at your own risk and Vinyl Vault will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.
Unless otherwise agreed in writing, Vinyl Vaults maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question (“Payment Amount”).
Vinyl Vault shall not in any event be liable to you for:
- 1. Any direct loss; Or
- 2. Any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer.
Nothing in these conditions of sale shall exclude or limit the liability of Vinyl Vault for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.
Vinyl Vault shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Vinyl Vault including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.
No waiver by us shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions of Sale.
These Conditions of Sale, set out the whole of the agreement between you and Vinyl Vault. Vinyl Vaults employees or agents are not authorised to make any representations concerning the Products unless confirmed in writing by Vinyl Vault. You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.
These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Contacting Vinyl Vault
You can contact Vinyl Vault whether to trace your order or for any other reason by writing to or emailing Vinyl Vault as described below. In all instances, please be ready to supply relevant information which Vinyl Vault will require from you in order to identify your order.
You can also contact us directly by email at firstname.lastname@example.org or by telephone on 07497 252 562. If the telephone is on ‘answerphone’ please leave a message and contact number and we will get back to you within 24 hours.
If you have any questions or concerns about our use of your personal information, please email us at email@example.com, or write to us at:
St Leonards On Sea
Telephone: 07497 252 562
- Conditions of Sale
Means these terms and conditions of sale.
- Returns Policy
The policy governing the cancellation of your order and return of Products, as displayed on the homepage.
Means the terms governing your use of this Website displayed on the homepage.
- Website Shop
Means the on-line Vinyl Vault store through which the Products are purchased by you.
Means the website located at www.vinylvault.co.uk
- Working Day
Means a day other than a Saturday or Sunday.
Means a user of this Website or trade customer of Vinyl Vault.
Although Vinyl Vault has used reasonable endeavours to ensure that the information and/or material contained on this website is correct, it does not make any representations or warranties that the information and/or material contained on or accessible via this site is accurate, complete or current or that use of the site is FREE of risk of viruses or other damage.
Unless otherwise agreed in writing, Vinyl Vault shall not be liable to you for:
- Any direct loss; Or
- Any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer.
Copyright and Trade Marks
The website and its design, text, graphics, the selection and arrangement thereof and software are copyright © of Vinyl Vault.
All rights are reserved except that permission is granted to download the materials contained on this website to a single personal computer and to print a hard copy of such materials solely for personal, non-commercial use. Any other use of materials on this website, including reproduction, modification, distribution or republication, without the prior written permission of Vinyl Vault, is strictly prohibited.